Privacy policy
At Vijayalaxmi Handlooms, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- PIN Code
- Payment Information (processed securely by payment gateway providers)
Order Information
- Products purchased
- Order history
- Transaction details
- Delivery information
Technical Information
- IP Address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Cookies and usage analytics
2. How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Deliver products to your address
- Provide customer support
- Respond to your inquiries
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraudulent transactions
- Comply with legal obligations
- Send promotional offers (only with your consent)
3. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
4. Payment Security
We do not store your debit card, credit card, UPI PIN, or banking credentials.
All online payments are processed through trusted and secure payment gateway providers using industry-standard encryption.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers such as:
- Payment gateway providers
- Courier and logistics partners
- Website hosting providers
- Government authorities when legally required
These third parties are obligated to protect your information.
6. Data Security
We implement appropriate security measures to safeguard your personal information against:
- Unauthorized access
- Loss of data
- Misuse
- Alteration
- Disclosure
While we strive to use commercially acceptable methods to protect your information, no method of internet transmission is completely secure.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete your personal information (subject to legal obligations)
- Withdraw consent for promotional communications
To make such requests, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites such as:
- Payment gateways
- Courier tracking services
We are not responsible for the privacy practices or content of these external websites.
10. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
11. Marketing Communications
If you subscribe to our newsletter or promotional messages, you may receive updates about:
- New arrivals
- Exclusive collections
- Festival offers
- Discounts
- Product launches
You may unsubscribe from these communications at any time using the unsubscribe link or by contacting us directly.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with the updated effective date.
We encourage users to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Vijayalaxmi Handlooms
Phone: +91 9381796568