Shipping policy
At Vijayalaxmi Handlooms, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals, sales, or high-demand periods, processing may take slightly longer.
2. Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact our customer support before placing your order.
3. Estimated Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 4–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier services and local conditions.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer:
- Free Shipping on selected products
- Free Shipping during promotional campaigns
- Free Shipping above a minimum order value (if applicable)
5. Order Tracking
Once your order has been shipped, you will receive:
- Order confirmation
- Shipment notification
- Tracking ID
- Courier partner details
You can use the tracking number to monitor your shipment.
6. Delivery Attempts
Our courier partners will attempt delivery at the provided shipping address.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us, and additional shipping charges may apply for re-dispatch.
7. Address Changes
Shipping address changes are accepted only before the order is dispatched.
Once the order has been shipped, we may not be able to modify the delivery address.
8. Delayed Deliveries
While we strive to deliver your order within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier network delays
- Government restrictions
- Unexpected logistical issues
We appreciate your patience in such situations.
9. Damaged or Open Packages
If your package appears:
- Damaged
- Tampered with
- Opened before delivery
please:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact our customer support immediately for assistance.
10. Incorrect or Missing Items
If you receive:
- An incorrect product
- A missing item
- A damaged product
please notify us within 48 hours of delivery with your order number and supporting photos so we can resolve the issue promptly.
11. Delivery Confirmation
Once the order is marked as Delivered by the courier partner, it will be considered successfully delivered.
If you experience any issues after delivery, please contact us as soon as possible.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Vijayalaxmi Handlooms
Phone: +91 9381796568