Refund policy
At Vijayalaxmi Handlooms, we take pride in delivering authentic handloom products crafted with care. Customer satisfaction is important to us, and we strive to provide a smooth return and refund experience. Please read our policy carefully before making a purchase.
1. Return Eligibility
You may request a return if:
- You received a damaged product.
- You received an incorrect item.
- The product has a manufacturing defect.
- The item delivered is different from what you ordered.
Return requests must be raised within 48 hours of delivery.
2. Products Eligible for Return
To be eligible for a return, the product must:
- Be unused and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Include the original invoice or proof of purchase.
Products that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following products are not eligible for return:
- Products used, washed, or altered after delivery.
- Products without original tags or packaging.
- Customized or personalized products.
- Products damaged due to improper handling after delivery.
- Items purchased during clearance or special sale events (unless damaged or incorrect).
4. Handloom Product Variations
Our products are crafted using traditional weaving techniques.
Minor variations in:
- Weave
- Texture
- Color
- Motifs
- Borders
- Embroidery
are natural characteristics of handcrafted products and should not be considered defects.
Additionally, slight color differences may occur due to lighting during photography or variations in screen displays.
5. Return Process
To initiate a return:
- Contact our customer support within 48 hours of receiving your order.
- Share:
- Order Number
- Reason for return
- Clear photos or videos of the product
- Our team will review your request.
- If approved, we will provide return instructions.
Do not return products without prior approval.
6. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds are generally processed within 5–7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
7. Replacement Policy
If the product received is:
- Damaged
- Defective
- Incorrect
we may offer:
- A replacement of the same product (subject to availability), or
- A full refund if a replacement is unavailable.
8. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
9. Return Shipping
If the return is approved because of:
- A damaged product
- An incorrect item
- A manufacturing defect
we will arrange the return pickup or bear the return shipping charges.
If a return is requested for reasons not covered under this policy, return shipping costs may be the responsibility of the customer, subject to our approval.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider or bank, as processing times may vary.
- If the issue persists, please contact our customer support for assistance.
11. Refused Deliveries
If an order is refused at the time of delivery without a valid reason, shipping and handling charges (if applicable) may be deducted from the refund amount.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Vijayalaxmi Handlooms
Phone: +91 9381796568